{"id":2244,"date":"2025-02-04T09:51:46","date_gmt":"2025-02-04T08:51:46","guid":{"rendered":"https:\/\/dreamerslandproduction.eu\/terms-and-conditions\/"},"modified":"2025-09-16T11:37:15","modified_gmt":"2025-09-16T09:37:15","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/dreamerslandproduction.eu\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tTerms and Conditions of the Online Store\u00a0 <\/b>www.dreamerslandproduction.eu<\/b>\u00a0<\/b>

\u00a7<\/b>1 General Provisions\u00a0<\/b>
    \r\n \t
  1. These Terms and Conditions set out the rules of sales conducted by DREAMERSLAND Sp.\u00a0 z o.o. with its registered office in Warsaw (04-713), ul. \u017bega\u0144ska 21\/23, entered into the\u00a0 National Court Register (KRS) under number 0000990809, NIP (VAT number):\u00a0 9522231708, REGON: 523041221, hereinafter referred to as the \u201cOrganizer\u201d or the \u201cSeller.\u201d\u00a0<\/span><\/li>\r\n \t
  2. Through the website <\/span>www.dreamerslandproduction.eu<\/span>, the Organizer sells:\u00a0 a) tickets for cultural and entertainment events (Part A),\u00a0\u00a0<\/span><\/li>\r\n \t
  3. b) physical products (e.g. merchandise, gadgets \u2013 Part B).\u00a0<\/span><\/li>\r\n \t
  4. These Terms and Conditions are available on the website and constitute an integral part of\u00a0 the sales agreement.\u00a0<\/span><\/li>\r\n \t
  5. Any purchase made via the website constitutes acceptance of these Terms and Conditions.\u00a0<\/span><\/li>\r\n<\/ol>
     

    PART A \u2013 SALE OF TICKETS\u00a0<\/b>

    (applies only to the sale of tickets for cultural and entertainment events. The provisions relating to\u00a0 physical products do not apply to tickets.)\u00a0<\/span>

     

    \u00a7<\/b>2 Nature of Tickets\u00a0<\/b>
      \r\n \t
    1. A Ticket is a document entitling the holder to entry to the specified event at the time and\u00a0 place determined by the Organizer.\u00a0<\/span><\/li>\r\n \t
    2. Tickets are sold in electronic form (PDF file sent to the Buyer\u2019s e-mail address). 3. Tickets are not exchangeable for cash or any other benefits.\u00a0<\/span><\/li>\r\n \t
    3. Tickets are bearer documents \u2013 the right of entry belongs to any holder of a valid ticket.\u00a0 After verification, the ticket code is exchanged for a wristband, and the ticket becomes\u00a0 invalid. The Organizer is not responsible for the consequences of the Buyer making the\u00a0 ticket available to third parties.\u00a0<\/span><\/li>\r\n<\/ol>
       

      \u00a7<\/b>3 Purchase and Payment\u00a0<\/b>
        \r\n \t
      1. Tickets may only be purchased via the online store at <\/span>www.dreamerslandproduction.eu<\/span>.<\/span><\/li>\r\n \t
      2. Available payment methods are described on the Store\u2019s website and presented to the Buyer\u00a0 during the purchase process.<\/span><\/li>\r\n \t
      3. The condition for completing the purchase is full upfront payment.\u00a0<\/span><\/li>\r\n<\/ol>
         

        \u00a7<\/b><\/b>4 Returns and Withdrawal (Tickets)\u00a0<\/b>
          \r\n \t
        1. <\/b>Pursuant to Article 38 point 12 of the Polish Consumer Rights Act, tickets for cultural and\u00a0 entertainment events are non-refundable and non-exchangeable.\u00a0<\/span><\/li>\r\n \t
        2. <\/b>Refunds will only be issued in the case of complete cancellation of the event due to the\u00a0 Organizer\u2019s fault.\u00a0<\/span><\/li>\r\n \t
        3. <\/b>In the event of a change of date or venue:\u00a0<\/span><\/li>\r\n<\/ol>
          \u25e6 <\/b>a <\/span>significant change <\/b>is understood as moving the event to another date or to another\u00a0 city than originally announced,\u00a0<\/span>

          \u25e6 <\/b>a change of venue within the same city does not constitute a significant change and\u00a0 does not entitle the Buyer to a refund.\u00a0<\/span>
            \r\n \t
          1. <\/b>In the case of a significant change, the Buyer may cancel and receive a refund of the ticket\u00a0 price, provided that the cancellation is submitted by e-mail or in writing within 7 days from\u00a0 the announcement of the change. After this deadline, the right to a refund expires.\u00a0<\/span><\/li>\r\n \t
          2. <\/b>Force majeure: <\/b>in the case of external events beyond the Organizer\u2019s control that could not\u00a0 have been foreseen or prevented (including natural disasters, epidemics, administrative\u00a0 decisions, war, riots, failures of critical infrastructure), the event may be rescheduled or\u00a0\u00a0<\/span><\/li>\r\n<\/ol>
            replaced with an equivalent event. In such a case, tickets remain valid and are non refundable.\u00a0<\/span>

             

            \u00a7<\/b>5 Organizer\u2019s Liability\u00a0<\/b>
              \r\n \t
            1. The Organizer is not liable for tickets purchased outside official sales channels.\u00a0<\/span><\/li>\r\n \t
            2. The Organizer is not responsible for the Buyer\u2019s inability to attend (e.g. lateness, illness,\u00a0 transport problems).\u00a0<\/span><\/li>\r\n \t
            3. In the event of interruption of the event due to reasons beyond the Organizer\u2019s control (e.g.\u00a0 weather, administrative decisions, unforeseen circumstances), the Organizer is not obliged to\u00a0 refund the ticket price.\u00a0<\/span><\/li>\r\n \t
            4. The Organizer reserves the right to make changes to the event program, including changes\u00a0 in the order of performances and their starting times, provided that these do not materially\u00a0 affect the nature of the event. Such changes do not constitute grounds for a ticket refund.\u00a0<\/span><\/li>\r\n<\/ol>
               

              PART B \u2013 SALE OF PHYSICAL PRODUCTS\u00a0<\/b>

              (applies only to the sale of goods such as merchandise, gadgets, food products, etc. The provisions\u00a0 relating to tickets do not apply to physical products.)<\/span>

               

              \u00a7<\/b>6 Purchase and Payment\u00a0<\/b>
                \r\n \t
              1. Purchases of physical products are made via <\/span>www.dreamerslandproduction.eu<\/span>.<\/span><\/li>\r\n \t
              2. Available payment methods are described on the Store\u2019s website and presented to the Buyer\u00a0 during the purchase process.\u00a0<\/span><\/li>\r\n \t
              3. The condition for completing the order is full upfront payment.\u00a0<\/span><\/li>\r\n<\/ol>
                 

                \u00a7<\/b>7 Delivery\u00a0<\/b>
                  \r\n \t
                1. Products are delivered in accordance with the delivery method selected by the Buyer. 2. Delivery costs are borne by the Buyer, unless the Store specifies otherwise. 3. The order fulfillment time is indicated for each product.\u00a0<\/span><\/li>\r\n<\/ol>
                   

                  \u00a7<\/b>8 Withdrawal from the Agreement (Product Returns)\u00a0<\/b>
                    \r\n \t
                  1. The Consumer or an Entrepreneur with Consumer Rights (POCK) has the right to withdraw\u00a0 from a distance contract within 14 days of receiving the product, without giving any reason.\u00a0<\/span><\/li>\r\n \t
                  2. The right of withdrawal does not apply in particular to:\u00a0\u00a0<\/span><\/li>\r\n \t
                  3. a) products that are perishable or have a short shelf life,\u00a0\u00a0<\/span><\/li>\r\n \t
                  4. b) products delivered in sealed packaging which, once opened, cannot be returned for health\u00a0 protection or hygiene reasons,\u00a0\u00a0<\/span><\/li>\r\n \t
                  5. c) products made to order or personalized.\u00a0<\/span><\/li>\r\n \t
                  6. To withdraw, the Buyer must submit an unambiguous statement (by e-mail or in writing).\u00a0<\/span><\/li>\r\n \t
                  7. The Buyer must return the product immediately, no later than 14 days from submitting the\u00a0 withdrawal statement. The Buyer bears the cost of return shipping.\u00a0<\/span><\/li>\r\n \t
                  8. The Seller shall refund the payment within 14 days of receiving the withdrawal statement,\u00a0 provided that they may withhold the refund until the product is received or proof of return is\u00a0 provided.\u00a0<\/span><\/li>\r\n \t
                  9. The refund also covers the cost of the cheapest standard delivery offered by the Store.\u00a0<\/span><\/li>\r\n \t
                  10. The Buyer is responsible for any diminished value of the product resulting from use beyond\u00a0 what is necessary to establish its nature, characteristics, and functioning.\u00a0<\/span><\/li>\r\n<\/ol>
                     

                    \u00a7<\/b>9 Product Complaints\u00a0<\/b>
                      \r\n \t
                    1. The Seller undertakes to deliver products free from defects.\u00a0<\/span><\/li>\r\n \t
                    2. Complaints may be submitted by e-mail to: hello@dreamersland.eu.\u00a0<\/span><\/li>\r\n \t
                    3. Complaints will be processed within 14 days.<\/span><\/li>\r\n<\/ol>
                       

                      COMMON PROVISIONS\u00a0<\/b>

                      \u00a7<\/b>10 Complaints Regarding the Store and Tickets\u00a0<\/b>
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                      1. Complaints concerning the functioning of the store and purchases (tickets and products) may\u00a0 be submitted to hello@dreamersland.eu.\u00a0<\/span><\/li>\r\n \t
                      2. Complaints will be processed within 14 days.\u00a0<\/span><\/li>\r\n<\/ol>
                         

                        \u00a7<\/b>11 Final Provisions\u00a0<\/b>
                          \r\n \t
                        1. The purchase of a ticket or product constitutes acceptance of these Terms and Conditions.\u00a0<\/span><\/li>\r\n \t
                        2. The Organizer may introduce changes to the Terms and Conditions; such changes shall not\u00a0 affect the rights already acquired by Buyers.\u00a0<\/span><\/li>\r\n \t
                        3. Matters not regulated herein shall be governed by Polish law, in particular the Civil Code\u00a0 and the Consumer Rights Act.<\/span><\/li>\r\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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